WHAT IS MUTUAL MAIL?

Mutual Mail is a new, optional way of tagging emails on email addresses that previously have had trouble triggering MSGTAG tags. This technique is exclusive to MSGTAG Status version 2.

WHY DO I NEED IT?

Due to the proliferation of email-bourne security threats, some mail clients are shifting towards blocking the kinds of code that MSGTAG uses to determine whether a tag has been triggered. We began to notice a slight increase in the number of tags that weren't being triggered (above the baseline amount of emails that simply just aren't read). In response, we came up with Mutual Mail.

HOW DOES IT WORK?

1. You tag an email with Mutual Mail.
2. If the recipient isn't blocking MSGTAG tags, you get notified that they've read it as you normally would.
3. If the recipient is blocking MSGTAG tags, instead of seeing the contents of the email, they see a notice from MSGTAG that explains that the email has been tagged and instructions for how to accept the tag.
4. If they accept the tag, the email is displayed to them and you receive your notification as usual.
5. If they don't accept the tag, they're unable to view the email. You won't receive notification and you'll know that they haven't read the email.

We feel that this is a fair compromise. If the recipient doesn't want to trigger the tag, they don't have to. But, as the sender has expressly asked for a receipt, they don't get to read the email either. It's like signing for a courier package.

WHEN SHOULD I USE IT?

Mutual Mail is off by default. We recommend only turning it on when traditional tagging methods are known not to work. This can best be achieved on an individual email basis through the use of the Contact Settings system.